Frequently Asked Questions

1. What is The Eco Collective Market?

The Eco Collective Market is a directory of some of the UK’s very best handmakers and artisans. All products are ethically made and are free from animal products and unnecessary plastics.

 

2. I want to save money on postage. Can I collect my order?

We offer free collection from our offices in Eastleigh. If you live in the local area, you will be offered ‘Local Pickup’ at checkout.

 

3. Does The Eco Collective use Eco-Friendly packaging?

We spent a very long time finding the most eco-friendly solutions for shipping orders including the use of recycled paper void fill and a really fancy paper alternative to bubble wrap for protecting glass items. We are more likely to source products that come in reusable, compostable or fully recyclable packaging and we work hard to make sure that the displayed images of products are as accurate as possible to help in your decision to buy them.

 

4. I make lovely vegan products, can I sell them from The Eco Collective?

We are always on the lookout for new and exciting products from ethical producers as it is our social mission to help small and upcoming vegan business to grow. If you would like your products to be available through The Eco Collective Market please email us to find out more.

 

5. How long will my order take?

If you order before 2pm on a working day, we can normally ship it out to you on the same day by Royal Mail 24 or 48, depending on which you select at checkout. If you are collecting your order from Eastleigh, you will be contacted to arrange a convenient pick up time.

 

6. My question isn’t listed here!

Please drop us an email at hello@ecocollective.co.uk and we will get back to you as soon as possible.